2nd Line Support Engineer

Where: Kiev, Ukraine
Work type: Full time
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Edsson Ukraine, development center of international company Edsson Software, providing cost-effective business software development services, open the positon for 2nd Line Support Engineer


  • 3rd line incidents processing: root cause analysis, development scripts and fixes
  • Performing fix testing
  • Close work with documentation
  • DB back up, transport, restore
  • Build management
  • Product installation and updates
Skills required:
  • .NET programming skills and/or good Progress OpenEdge knowledge
  • Good SQL knowledge, understanding of relational DB
  • Higher technical education
  • Windows Server platforms and server administration
  • Experience in MS SQL administration
  • Experience in release engineering
  • Experience in system administration
  • English - Upper-intermediate level or higher
 Personal skills:
  • Pro-activeness in communication with 1st line of support, BAs and clients
  • Highly motivated with strong sense of responsibility, result oriented
  • Willing to gain new skills and learn new technologies

We offer:

  • High monthly salary with regular review based on your performance and experience
  • 24 days paid vacation + flexible 8-hour working day and 5-day working week
  • PS4+friendly team
  • Development in new technologies
  • Foreign customers + business trips to Europe
  • Democratically oriented flat organization
  • Based in a comfortable office in a quiet downtown area (near Pechersa Subway Station)


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