1st Line Support Engineer

Where: Kiev, Ukraine
Work type: Full time
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Edsson Ukraine, development center of international company Edsson Software, providing cost-effective business software development services, open the positon for 1st Line Support Engineer


  • Ensure the best quality of the service provided for our customers
  • Incident management
  • Incidents intake via phone, emails or helpdesk
  • Performing incident analysis
  • Details/materials collection (stack traces, screenshots, logs, scanner files)
  • Providing calls with clients
  • Performing planned functional system monitoring
  • Documentation update

Personal skills:
  • Pro-activeness in communication with customer and 2nd line of support
  • Highly motivated with strong sense of responsibility, result oriented
  • Willing to gain new skills and learn new product
  • Attentive to details; strong logical thinking

Skills required:
  • Upper-intermediate/Advanced English (written and spoken)
  • Nice to have technical background or basic IT education
  • Experience working with helpdesk

We offer:

  • High monthly salary with regular review based on your performance and experience
  • 24 days paid vacation + flexible 8-hour working day and 5-day working week
  • PS4+friendly team
  • Development in new technologies
  • Foreign customers + business trips to Europe
  • Democratically oriented flat organization
  • Based in a comfortable office in a quiet downtown area (near Pechersa Subway Station)


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