AI-Powered Chatbots & Advanced Analytics Software: Top 10 Technology Trends to Watch in 2019

Throughout 2018, tech trends have been evolving at a frightening pace. Consumer behaviors and cultural changes dictated new rules for tech innovation and growth. As a result, uprising tech stars and world-renowned giants continued to disrupt the status quo. But what’s in store for the future?

Well, honestly speaking, there is literally everything - from frictionless data exchange between remote departments to AI-driven robots and self-driving cars. 2019 is called upon to transform the way we work. Here are the top tech trends that are going to shift how you normally live and work as you wend your way through 2019.

Sounds interesting? Then let’s dive in.


1. Increased Automation

Automation is nothing new. While non-technical people may be completely unfamiliar with the idea behind it, this concept is actually becoming more and more popular nowadays. Workflow automation as a term was coined back in 1920’s. It consequently gained traction throughout 1990’s. Nowadays, the automation concept is most frequently used in the context of Robotic Process Automation.

As predicted by McKinsey, the economic impact of RPA is upwards $6.7 trillion. Though much of today’s RPA is still focused on routine, highly repetitive tasks, we are soon to see dramatic changes in this tendency. If AI and Machine Learning marry RPA - we’ll take automation processes to the whole new level.

RPA will become more independent, capable of carrying out more complex, less routine operations while also driving a boom for the industry. This change is essential for expanding automation opportunities.


2. Cloud Computing

Organizations will continue to rely on cloud services choosing Platform as a Service (PaaS), Infrastructure as a Service (IaaS), and Software as a Service (SaaS) for their business operations. As enterprises go for a hybrid multi-cloud approach, IT companies are likely to undergo a slight value shift in the way they work.

Organizations will see an increased need in new specialists, with a sound knowledge of cloud computing, cross-platform tools, API management, and working data integration practices. Positions such as cloud automation engineer and cloud architect, service broker or project manager will see a rapid increase in demand in 2019.

2019 will create a surge of new opportunities for the companies entering hybrid cloud environments. The scale and value of cloud computing will grow, meaning that enterprises will apply much skill and effort to embrace innovation.


3. Machine Learning/AI

It’s no news that AI innovations are continually bringing new scientific breakthroughs. But this year, they are going to reinvent the business landscape. Thanks to the significant amounts of data collected in the past, AI is now capable of moving the business operations to the whole new level.

Improvements in Machine Learning along with advances in algorithm training will boost the capacity of AI. Thanks to that, robotics and autonomous machinery will become the fastest growing development industries during 2019. AI-powered chatbots also have the capacity to become the #1 tool in operating systems and customer service.

In 2019, there will be a boom of AI, Deep Learning, and Machine Learning technologies in business apps. Since learning technologies get to work along with AI to hit greater outcomes, AI will get better accuracy at all possible levels.


4. Conversational systems

AI has already helped Google and Microsoft optimize their search algorithms to make the results displayed more relevant to users’ search requests. Though it worked perfectly well, people start to rely on various voice assistants as an easier, hands-free method of finding what they are looking for.

Increased reliability on voice assistance paves the way for the growth of different conversational systems. Within 2019, the conversational search will transform the way responses are delivered and carried out. Even so, this does not mean that in 2019, you’ll be able to log onto your computer and use conversational search that would instantly scan the web and find exactly what you need within seconds.

However, as we move into the next year, you should expect to see higher reliability on conversational search between banks, retail, and automotive platforms. You will be able to speak to a digital assistant who will be glad to help you with the lost pin code recovery. What you should also expect from 2019 is the increased use of other types of conversational interface, including bots, voice and text-based assistants.


5. Cybersecurity

The cybersecurity industry will be powered by various technologies in 2019. First and foremost, it will become a leading direction in business development. Enterprises will proactively protect their corporate information to stay away from data breaches and fraud.

Cybersecurity criminals are likely to continue to attack cloud services, as personal user information is still in high demand in the ‘darknet. Though the vulnerability of corporate computer systems to malicious spam links remains relatively high, the advances in informational literacy of employees may change the situation to better.

For this reason, in 2019, companies will have an intensive to deal with ransomware viruses and spam links by training personnel in the cyber sec field. The use of additional protective measures (2FA, for example) may be incorporated by enterprises to rescue their information from unauthorized success.


6. Virtual reality

The Game Developers Conference has identified trends in the development of the VR industry. According to one Forbes survey, gaming in VR was the latest project of 15% developers in 2018. At that time, 19% of the gaming industry were working on VR. These findings prove one thing: VR definitely has the future, but its potential goes far beyond gaming only.

Due to the high entry costs, there was a lack of VR and AR-based applications in the previous years. However, as VR headsets (Oculus Rift, HTC Vive helmet, PlayStation VR) are gaining traction, there is a high probability of reaching a tipping point in 2019.

This year, VR and AR are expected to break their way into the business landscape. These technologies may come in handy for many industries, including employee training, engineering, and education. Important to highlight, VR has probably the most powerful potential in creating life-like learning experiences. If this tendency gains pace in 2019, we will be able to set everything - from engineering studies to employee training - on VR.


7. Better Human/AI Collaboration

Artificial General Intelligence (AGI) - the point when robots will be capable of carrying out tasks that humans can - is a long way off, but certain changes are already in place. According to the reports published by Science and American Economic Association, an average job involves from 20 to 30 routine tasks. Some of them can be performed similarly well or even better with the help of machine learning mechanisms. However, it does not mean that the human element can be totally left out of the process.

For this reason, human/AI collaboration is what drives the future of work. Ideally, the most beneficial way to embrace the adoption of AI in the workplace is to take a holistic approach. Rather than humans and robots working independently, the two should be working in sequence to hit the greater good for the common organizational goals.

This is how it can work in reality: robots can process mundane operations and manage routine, repetitive tasks while smoothly transferring more complicated tasks to their human colleagues. Though sounds weird, companies like FedEx already leverage AI in the workspace, and more successful human/AI collaboration cases are yet to come.


8. IoT

The second generation of IoT is just around the corner. Smart sensors can allow devices to independently make decisions and manage processes that go far beyond plain data collecting. IoT is already in the maturing stage, with apps like remote lighting control and security cameras spreading at the speed of light.

In 2019, IoT is likely to make a big step towards civic use. As networks become more reliable and security improves, there’s a huge potential for IoT stepping into council services.

Smart cameras that detect unusual activity, health monitoring devices that make face-to-face appointments needless, bus sensors that count the number of people nearby, and street lights that find approaching cyclists. If it all sounds like a lifelong dream - be sure this dream can become real in 2019. Cities are about to become smarter and safer, and it all becomes possible with the use and further growth of IoT.


9. Self-driving cars

The concept of self-driving cars is losing innovativeness patterns. Giants like Ford, Honda, Toyota, Renault, Volvo, BMW, and Tesla are producing various models of these autos, from those requiring human assistance to fully automated cars.

For this reason alone, self-driving cars no longer sound like a buzzword of the 21st century - unlike robot delivery dogs managed by fully automated autos 😏

At the CES 2019, the Continental company unveiled the concept of its Black-Mirror-like vision for how self-driving robots can streamline the process of package delivery. The idea is called upon to boost the efficiency, security, and accessibility of last-mile package delivery, facilitating the shipping process as a whole. Hence, if you see a robot dog running up to your dog with a package - calm down, there’s nothing awkward. It’s just what this next year is supposed to bring.


10. Big data

The big data trend is here to thrive, survive, and stay. Besides, it is here to help enterprises pinpoint priceless information on their target audience, its expectations, interests, and buying preferences. This information is crucial for turning leads into happy customers, isn’t it?

No matter how hard you try to prove that big data is already dead, facts prove the opposite. As IoT networks, machine learning, AI, and VR ever rising in one fell swoop, it’s easy to understand that the world of big data is far from dead.

In 2019, big data is expected to stay in the game. Data management tools and analytics software are here to help businesses deal with the shortage of data-driven market research. Advanced analytics and data collecting software will help enterprises dive deeper into their target market. This way, in 2019 big data can help businesses stay afloat in the time of growing competition.


Over to you

Staying up-to-date with the ever-changing technology trends will be your lifesaver in 2019 and beyond. Failure to keep up with consumer demand and the listed above trends is equal to giving up without a fight. If you don’t want to fall behind your competitors - the right time to act is now.

Sure thing, catching up may be tough. You can’t just buy a ready-made solution and hope that it will work the way you expect it to. The choice of the right technology requires thorough research and careful considerations of your product-market fit. Strategic implementation of the needed technology will help you leverage the full benefits of your choice.

To learn which technology suits your needs best, and to get started with its adoption, contact us today. Edsson Software is a leader in providing high-end software development to accelerate your business growth.